1. We kindly request that if a Participant or anyone in their household suspects or becomes aware that they have been in contact with a confirmed COVID-19 case or a close contact, they promptly notify the Free Living Covid Response Team. We understand the importance of swift communication in these circumstances.

2. During business hours, the team can be reached at +61 1300 010 644. For emergencies occurring outside of business hours, the same contact number should be used, ensuring assistance is available whenever it is needed.

3. Our management team will reach out to the Participant to discuss various contactless support options that are available to them during this time. These measures may include providing information packs, ensuring essential groceries are supplied, facilitating virtual meetings through platforms like Zoom, and connecting the Participant with other contactless support services that may be beneficial.

4. Furthermore, we want to assure Participants that the management at Free Living Australia will be regularly checking in with them to inquire about their well-being. We genuinely care about the welfare of our Participants, and these regular check-ins are meant to provide support and reassurance during these challenging times.

We kindly encourage you to consider visiting our office only if your query cannot be resolved through telephone communication. We highly value the opportunity to sit down with you and discuss how we can assist you. However, it is important to note that the health and safety of everyone involved is our top priority, and the presence of individuals in the office increases the risk of infection at this time.

To ensure a safe environment for everyone, we kindly request that all visitors and Participants check in upon arrival at the office. This check-in process allows Free Living Australia to track who is entering the premises and potential contacts. As an additional precautionary measure, we will be conducting temperature checks and providing automatic hand sanitizer for your convenience.

For the safety and well-being of our Support Workers and Participants, we have stocked up on Personal Protective Equipment (PPE) such as gloves, masks, and sanitizers. These items are available for collection at the office, along with informative sheets to provide guidance and necessary information. Please be assured that all our management team members will be wearing face masks during this time.

To minimize the number of people in the office, we have transitioned all essential meetings to virtual platforms such as Zoom. This measure ensures that critical discussions can take place without compromising the health and safety of individuals.

Our dedicated staff members who are not essential to be physically present in the office have been asked to work from home. We have provided them with all the necessary equipment to ensure they can continue to deliver the high-quality work we expect, even while working remotely.

To keep our Support Workers well-informed, we have made comprehensive information available to them, enabling them to better understand the new laws and requirements related to COVID-19. We believe that knowledge is empowering and essential in navigating these challenging times.

Rest assured that our management team is diligently monitoring the evolving situation and taking additional training to enhance our response to COVID-19. We are committed to staying proactive and ensuring that we are well-prepared to address any challenges that may arise. Your safety and well-being are of utmost importance to us.